Shipments and returns
Packages are generally dispatched within 1-2 working days from ordering and receipt of payment, and are shipped using either a courier company or Royal Mail, thus ensuring a fast and reliable deliver to your door. As part of our eco-policy we do strive to re-use packaging whenever possible.
UK shipments
We can deliver to anywhere in mainland UK and to the Isle of Man postcodes.
Charges
We charge £2.30 for UK and Isle of Man delivery, with orders of four or more greeting cards being freight free.
International
International courier or postage costs apply (this will be applied to your cart at checkout),
Note
We will endeavour to dispatch your order within 1-2 working days, though at busy times there may be a delay of an additional day or two … Should this be the case we will notify you by email.
Should an item on your order be out of stock, we will advise you, and …
a) We will deduct the goods from your order and refund you for it.
b) We will inform you if we have a similar item which could replace it.
c) We can delay the shipment of your order until it is in stock.
Damaged, incorrect or missing items
Special care is taken with packaging to protect your parcel and any fragile objects. As part of our environmentally friendly outlook we try to use recycled packaging wherever possible.
In the unlikely event of any items in your order being damaged, you must notify us within 24 hours of receiving the goods noting which items they are. If you could please photograph the damage to the product(s) and packaging this would help us with any followup claim. We will then arrange for the damaged goods to be collected and will replace at our cost.
If we have inadvertently sent you the wrong item, please contact us and we will arrange for our carriers to collect the incorrect item. We can then dispatch the correct item at no extra charge to you.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We’ll do what we can to group two distinct orders placed separately to avoid double shipping fees, but you will need to contact us directly to let us know.