We’d been so thankful for finally getting a slot for a Sainsbury’s delivery. All through the lockdown, we’ve walked the mile or so from the embankment at Nantwich to Morrisons or Aldi – and back with heavy bags of shopping. I didn’t want to take one from a vulnerable person/family when things were so awful. In a way we fall into that category slightly, at 60 and 64 years old? Regardless. I didn’t even try.
Then Pip and Mick from NB Oleanna, recently said they’d got a Sainsbury’s delivery booked at Henhull bridge. A late-night one. Because they’d opened more spots up. As we’ve got to move the boat from 6th June, I thought I’d stock us up. With lots of heavy things that are just too cumbersome to carry distances. I checked every day for a few days. The slots only come out a week in advance. Every so often there’d be one showing, but every time I clicked on the only one available from 9 pm to 10 pm, it said: “sorry this spot has now been taken”. Despite it showing as available when I clicked.
Finally, I got one. For tonight. Between 9pm and 10pm. I was ecstatic! We planned out grocery shopping last week with the Sainsbury’s order in mind, only getting essentials thinking we were getting this order. Dave in our bubble also ordered some food and drink. I’ve amended the order a number of times since then, checking out each time with my American Express credit card. Never a problem. I was using the same address as Pip and Mick have done. With the explanation, as boaters do when they do online grocery shopping, that we live on a narrowboat. My billing address and that of my American Express card, are the same. My daughter’s address in Malpas.
We even ordered some more wine glasses, as we have only one left. And some new chopping boards. Oh so many lovely things. I was excited this morning anticipating getting the delivery this evening.
Yesterday I was sent a text confirming the order and that we had until 11 pm to make amendments. Then I received a text this morning at 10.26 am.
Each time I’d amended the order it had gone through to my American Express account and was confirmed. When I got the above message I was understandably aghast! How can you just cancel an order of over £240 with no other explanation? Especially during this crazy time? So obviously I phoned the number. A woman with a Scottish accent answered. She asked a few security questions, then said it had been cancelled ‘by security‘. When asked why she said ‘Because you used a non-UK card‘. What the absolute f–k?? Even more disgusting, they had cancelled my Sainsbury’s account!! Not just the online grocery order.
To say I was cross would be an understatement. I said to this woman that this was totally unacceptable, that we live on a boat and had been relying on this delivery. She said it seemed strange as they do take American Express cards. I asked to speak to someone in authority, that I wished to make a formal complaint, and that I’d be tweeting how appalled I was at their shocking service. At that, she sniggered. Seriously. My hackles rose even further. She said she’d attempt to put me in touch with someone, then put me on hold for a minute or two, after which the Sainsbury’s answer machine with press one for …, press two for … came back. She’d obviously just cut me off.
I’ve had no email from them. No proper explanation at all. My American Express card is a UK one, with a headquarters in Brighton. I have had it for about twenty years. It’s got thousands of pounds in credit and would not have been stopped by the company.
If anyone can provide any rationale explanation for this totally shoddy service, I’d be most grateful. We will now have to return to Nantwich tomorrow, and spend the whole day of my day off cruising in, walking into town, shopping, walking out again with shopping, and cruising back to our mooring.
Barry Steps Up
On a much brighter note, Barry has been busy again. He’s used some left over wood Plum had left from a solar panel box, and made it into a step for us to get on and off the boat. It’s incredible! He’s so ingenious. The notorious ‘Shroppie Shelf’ means we can’t get close to the bank so stepping on and off the boat can be a little tricky. Especially after a drink or two!
It’s brilliant. Those ducks are the ducklings of a few weeks ago, almost grown up. They are so tame, they come and see us many times each day for their bird seed. Last night they were hilarious trying to get out of the canal …
You’ve got to laugh! I’m doing my best to move past my anger at the shocking service from Sainsbury’s. If I hear anything more I’ll let you know. It seems they don’t really care 🙁
We had a long walk today, which has helped me calm myself down a little – lots of new boats appearing on the cut now.
COVID-19 Symptom Study
We’ve reported no symptoms again today thankfully. This morning I received an email from them with the following information:
Logging your health daily is more important than ever
“With lockdown measures easing, there are plenty of new opportunities for ‘R’ to increase. As the weather improves and children and teachers head back to school, more people will come into contact with one another. The risk of new COVID hotspots emerging is also likely to increase without adequate monitoring.
Our app is a crucial early detection tool to understand if there is a risk of a second wave of the virus. It’s is more important than ever that you keep logging daily using our app to help us to detect new COVID hotspots earlier. Protect your community as lockdown lifts by reporting for yourself and behalf of your children to stop the spread of new infections quicker.
We would also like to encourage you to share the app with schools, parent’s associations, and other organisations within your community. The more of us there are using the app daily, the more accurately and quickly we will be able to identify potential hotspots.“
PLEASE, if you live in the UK and are not yet doing this daily, for yourselves as well as loved ones, please do so.